Why Feedback is Important for Everyone

Constantly working without feedback is like going on a road trip without a map. Feedback gives you a sense of direction on the most effective way to reach your goals. Feedback is sometimes feared and avoided, but it’s one of the greatest tools a person can use to look at their situation from a different standpoint, which can actually guide future learning.


No matter what industry or profession, or even if we are after personal and emotional growth, feedback helps us understand what we are doing right and what can be changed to get better results, rates of progress towards goals, and improve relationships.


According to Dr Lene Spanager, feedback from external sources is more beneficial because self-assessments are largely unreliable. After being in a certain industry for a few years and working alongside similar personalities, you begin to develop habits and routines and feedback usually does not come as frequently as when you first entered the industry, which may be – sometimes falsely – perceived as a sign that you’re doing a good job. This is why external feedback is essential to shape your skills, knowledge, and attitudes.


In addition, we sometimes tend to be more lenient and forgiving to ourselves than to others. If an adverse event develops in one of our patients we tend to be very “understanding”; maybe the patient was obese, sick, or it was a horrendously difficult operation. While all these may well have been contributing risk factors, we still need to make sure we keep an unbiased tab on our own outcomes.


Feedback in a medical sense allows doctors, surgeons, hospitals, and other institutions and organisations to remain aligned to goals, create strategies, develop services improvements through training, and improve relationships. It enables medical professionals to find gaps in their system or skillsets and, through training and restructuring, optimise advancements in the industry.


Feedback is also needed to support the level of innovation demanded by patients, professionals and the government. It can also be motivating and energising for surgeons, and has strong links to performance improvement, which explains SurgicalPerformance’s success.


Not only is feedback important to help individual surgeons, hospitals, and other organisations to make better informed decisions, it also guides future learning, promotes reflection, shapes values and behaviours, and enhances innovative solutions.


With innovation and continuous improvement being vital to the future of the healthcare industry, SurgicalPerformance is at your fingertips to help you become a better surgeon.